Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return your item(s) within 30 days of delivery for a refund or exchange.
To begin the return process, please contact us with your order number.
Eligibility for Returns
- Items must be unused and in original condition with all packaging
- Items marked as Final Sale or custom/prescription lenses are non-refundable
- Gift cards are non-returnable
Please do not return products directly to the manufacturer.
Return Shipping
- Return shipping cost: $8 (deducted from refund)
- Exchanges are free of charge
- International customers are responsible for return shipping
Refunds
Once we receive and inspect your return, you will be notified by email. Approved refunds will be processed to your original payment method. Shipping charges are non-refundable.
Exchanges
If you receive a defective item, we will exchange it for the same product. Please contact us for assistance.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your credit card provider
- Contact your bank
If you still have not received your refund, please contact us at tony@erkers.com.
Customer Support
Email: tony@erkers.com
Phone: 314-997-0002
Business Address
Erkers Online
9717 Clayton Rd
Ladue, Missouri 63124
United States